CROSSMYLOOF BREW PRIVACY POLICY

Last Updated: 05/01/26

 

Introduction

Crossmyloof Brew is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to our newsletter, contact us or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

 

Who We Are

Crossmyloof Brew is a UK-based supplier of homebrewing ingredients, brewing equipment, recipe kits and related products.

Email: cheers@crossmyloofbrew.co.uk

Website: www.crossmyloofbrew.co.uk

 

Information We Collect

We may collect:

 

Information You Provide

• Name

• Billing address

• Delivery address

• Email address

• Telephone number

• Account information

• Order information

• Product reviews

• Customer service enquiries

 

Information Collected Automatically

• IP address

• Browser type

• Device information

• Website usage information

• Referring website information

• Cookie information

 

Marketing Information

• Newsletter subscriptions

• Marketing preferences

• Competition and giveaway entries

 

How We Use Your Information

We use personal information to:

• Process and deliver orders

• Provide customer support

• Manage customer accounts

• Process refunds and returns

• Improve website performance

• Prevent fraud

• Meet legal obligations

• Send marketing communications where permitted

 

Legal Basis For Processing

We process data under the following lawful bases:

 

Contract

To fulfil orders and provide products and services.

 

Legal Obligation

To comply with accounting, tax and consumer protection laws.

 

Legitimate Interests

To improve our services, prevent fraud and maintain website security.

 

Consent

For marketing communications and non-essential cookies.

 

Sharing Your Information

We may share data with:

 

Delivery Providers

Including Royal Mail and other courier services.

 

Payment Providers

Secure payment processing providers.

 

Website Providers

Hosting, e-commerce and website support services.

 

Marketing Providers

Email marketing platforms used to manage newsletters and customer communications.

 

Professional Advisers

Accountants, insurers and legal advisers where necessary.

We never sell personal information.

 

International Transfers

Where service providers operate outside the UK, we ensure appropriate safeguards are in place to protect personal information.

 

Data Retention

We retain information only for as long as necessary.

Typical retention periods:

Order records: 6 years

Accounting records: 6 years

Customer enquiries: 2 years

Marketing consent records: Duration of consent plus 2 years

Website analytics data: Up to 26 months

 

Your Rights

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

 

Cookies

Our website uses cookies to improve functionality and analyse website performance.

Further details are available in our Cookie Policy.

 

Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

 

Complaints

If you have concerns regarding our use of your personal information, please contact us first.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

 

Changes To This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.